1) How Job satisfaction and stress categories impact to the Banking Sector.

Background of the Banking Industry

What is Bank?

The bank is a business of accepting deposits and lending money. It is carried out by financial intermediaries, Which perform the function of safeguarding deposits and providing loans to the public.

The banking system is a principal mechanism through which the money supply of the country is created and controlled. The banking system enables us to understand Commercial Banks, Secondary Banks, Central Bank, Merchant Bank or Accepting houses, and Discount houses but to exclude Saving Banks and other Intermediaries.

Banking structure build-up with departments and branches. Most of the time branch employees deal with the customers. Branches have 3 departments.

1. Operation Department
2. Cash Department
3. Credit Department

Customers are the King of the Bank. All the employees target to satisfy the customers but employees should be satisfied with their job roles before satisfying the customers.

Job Satisfaction

Job satisfaction can define as the extent of positive feelings or attitudes that individuals have towards their jobs. Job satisfaction is the most important condition to motivate employees. If a person has high job satisfaction, he really feels good about his job dignity. Personal, job and organizational climate factors influenced the ego investment or job involvement of people in their jobs, which in turn influenced the intrapsychic reward of a sense of competence that they experienced, which then directly influenced employees' job satisfaction.

How job satisfaction converts to Dissatisfaction.

• Work overload
• Workplace Pressure to work longer hours
• Job characteristics Conflicting job demands
• Unclear job expectations Pressures of responsibility
• Time pressures Lack of resources to perform job Lack of information Lack of collaboration
• Relations with subordinates, co-workers, and superiors
• Working conditions Physical danger
• Over or underpromotion Insufficient training
• Lack of recognition for work done

Job Satisfaction depends on Occupational stress and Organizational Stress.

Occupational Stress

Occupational stress involving their work. Employees work demands and pressures that are not matched to their knowledge and abilities and which challenge their ability to cope. Occupational stress results from the complex interactions between large systems of interrelated variables. Workload, working hours, technological problems at work, inadequate salary, time for family, and job worries at home are the significant sources of stress in the banking sector. Bank employees cannot afford the time to relax and" wind down" when they are faced with work variety, discrimination, favoritism, delegation, and conflicting tasks. employees tend to bring work-related problems home (and take family problems to work) depending on their educational background, the strength of the employees' family support, and the amount of time available for them to relax. Finally, the drinking habits (alcohol) of the employees were found to play a significant role in determining the levels of occupational stress.

Organization Stress

Organizational stress can have a profound effect on production and motivation in the workplace.

Employees of banks are supposed to be proactive, and proficient enough to bear responsibility and to perform in a very stiff competitive environment. The existing banking industry is going through very critical situations, for example, the global market is facing a recession, the growth rate of emerging economies is going down; the pressure of competition is very high apart from this dynamic environment of the banking industry; various banks are restructuring their path of growth.

Job satisfaction must be involved to release occupational stress from the employees. If Occupational stress goes down, Automatically organizational stress goes down. After that Organization can be running smoothly.

References

• Slide share (2022) Introduction to Banking [Online] Available at https://www.slideshare.net/sriprasadnavulla/introduction-to-banking-54423182 [Accessed on 03.12.2022]. 
• P.Siyabalapitiya & V.Sachithra (2019) Role of Occupational Stress and Organizational Stress towards Job Satisfaction: A Study Based on Banking Sector Employees in Sri Lank [Online] Available at https://mgt.sjp.ac.lk/com/wp-content/uploads/2019/07/Vilani-2019-March.pdf [Accessed on 04.12.2022]